True," I found my first claim. And so far, it's a nightmare because it's hard to feed yourself on nothing. Debbie Ogden isn't the only one living that nightmare. She's one of many waiting on a call back from IDES. I eagerly waited for the phone call, and nobody ever called a callback she requested after IDES missed the appointment they scheduled with her. More than I found my first claim and so far, it's a nightmare because it's hard to feed yourself on nothing. Debbie Ogden isn't the only one living that nightmare. She's one of many waiting on a call back from IDES. I eagerly waited for the phone call, and nobody ever called a callback she requested after IDES missed the appointment they scheduled with her more than a week ago. You can only have one call in the queue, so I'm stuck in the queue now and no unemployment. Because of the few we've heard from, an overwhelming number of people like Debbie, who say they're stuck waiting days, even weeks for that call, the call standing between them and their unemployment benefits. Apparently, I have fallen onto somebody's desk who's not doing their job. You will receive a call when you are next in line without losing your place. So what's taking so long? A spokesperson for IDES told me they have roughly 600 staffers answering phones, staffers who've made approximately 85,000 callbacks since the callback system debuted July 9. If all 600 work five days a week, that breaks down to about 14 calls a day for each person making calls. Why isn't that number higher? What's going on in the IDES call center and, more specifically, we wanted to know how the people responsible for handling calls are being trained to help the...
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