True." So, we've been in the community development software business for 14 years. We have really focused solely on community development software, aiming to be the best product in that class. We do not deal with finances or other work order components. Our sole focus has been on this for the past 14 years. Throughout this time, we have always been a web-based software. The only requirement to access our software, Citizen Serve, is a browser and an internet connection. This means there is no need to download any software. We handle all updates since we have always been a cloud-based software. We did not start on an as/400 platform or acquire different companies to consolidate technology. What you are going to see today is the result of 14 years of experience. We have maintained the same technology and delivery model, making us highly experienced. It would be hard to find someone else in this space with such continuous experience in technology and delivery models. In addition to our longevity, we have been offering a complete support model for 14 years. We understand that it can be difficult for cities and towns to obtain additional funds each year. Therefore, we have always provided a complete service model where we will make any necessary changes to the system to suit your needs. Whether you need new permits, changes to fees, reports, workflow modifications, or new features for your citizens, all of that is included in your subscription. Not only is it included, but our turnaround time for most support requests is the same day. Around 80% of the time, when you ask us to do something, it is completed on that very same day. Our support team consists of individuals who also handle implementations. They possess the skills to fulfill any...
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