This!The Scams by Hotels in India (The image is of actual hotel)!This happened with me during my recent visit to kanpur for some office work. It's a well known semi luxury hotel situated in city. Now the scam part:Incident goes like this, During check in, one of the guys at counter informed me about an additional charges which I have to paid for, considering this booking was done by my company & whole amount was already paid (like in general for any stay), I had a little doubt over these additional unpaid charges. At that day as I was in a hurry due to the work, I left this to resolve during my check out. Here is my stay receipt:Now here comes my communication with one of their staff at reception during checkout:Staff: Started with the cliche hospitality gestures & asked to rate on OYO.Me: Thank you, will do. Any amount due here to pay (I know I have not ordered anything in hotel, still asked just for clarification)Staff: Sir, wait for the bill. Now here comes the bill which mention Rs 168 as unpaid for the stay!I had tried to convince him that the whole amount of stay which was mentioned in OYO was paid already & have re confirmed with my office for the same. Now here comes the trick part:Staff: Sir, actually the booking amount mentioned in oyo was 13Ă—Ă— while our minimum booking starts at 14Ă—Ă—. This is why as we have tried to generate the bill, it is taking the minimum booking amount & due to this you have to pay the extra amount.Me: Surprised! I know that they have just consumed my 10-15 minutes as I know how to resolve this, thanks to my frequent travellings. I first just try to put him down logically.Me: See, it doesn't matter to me whatever your minimum booking amount is as I had booked it through oyo & have already paid what they have asked. I will not pay this amount in any case. I have asked him to re check.Staff: Sir but this is the unpaid amount to be cleared before check out.Me: See you can change your minimum booking amount to a hundred thousand rupees, but I will only pay for what I have booked for (with a little anger, which I rarely show in my real life).Staff: Sir, we will pryou a bill copy for the same. And he was with a printed bill!Me: I will get the bill copy on mail from oyo, this bill is not a necessary (I am sure they have printed the bill by tampering the original bill).No assistance from staff, still they continously trying to request me to pay. I have told them that if amount was genuine I was ready to pay even 2K, but it was just a fraud amount which they have presented.Now in the last, I have called to OYO helpline & after confirming my booking ID, the customer care representative requested me to give the line to the reception staff. The moment I told them that this is consumer care of oyo, they have accepted the mistake & requested me to cut the line.Staff: Now some well suited man (most probably the manager) came there & tell me that it was a printing mistake from one of their staff & upon re checking they have found that no unpaid amount is there to pay!So what I have learned here is:They were fraud charging this additional amount which was not in the bill.As the amount was nominal, even half of the public will pay to avoid any delay (as in case one have to catch bus/train he couldn't resist them due to time constraint & would simply pay)I am not sure whether this amount is shared by their staff in between, or this is actually a cheap sale trick by the hotel itself.A big thanks to OYO for their support system, otherwise I was left with only one option to pay.So, the industry which is called hospitality is showing hospitality in a different manner. Although I had not mentioned the hotel name, the image shown above is of the actual one. Unfortunately was not able to take image of their tampered bill as I have not paid the amount.
